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FOAB Help Desk

Support & Technical Assistance

FOAB E-Traceability Pilot • Assistance for Farmers, Depots, and Receivers

Telephone Hotline
+880 1711-298818
Sat - Thu: 9 AM - 6 PM BST
Email Support
support@foabbd.org
Response within 24 hours
Association Office
Khulna Division
Khulna, Bangladesh

Frequently Asked Pilot Questions

How do I onboard as a farmer?

Download the FOAB E-Traceability pilot mobile app or sign in through Google/Apple at pilot.foabbd.org/login. Complete your farm profile and submit your trade/NID number for verification by the local association coordinator.

What should I do if mobile connectivity is lost at the pond?

The mobile app operates offline-first. Record your harvest weights, feeding events, and dispatch details as usual. The app will automatically sync records to the secure backend as soon as 3G/4G or Wi-Fi connectivity resumes.

How do receivers acknowledge custody?

Each dispatch generates a QR code and digital dispatch note. The receiving foria or factory scans the code, re-weighs the shipment, and records the acknowledged weight. Any transit discrepancies are automatically logged into the audit ledger.